1. Introduction

Lynx Consumables Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Business name: Lynx Consumables Limited
Address: West Road, Billingborough, Sleaford, Lincolnshire, NG34 0QU
Email: lynxconsumables@gmail.com
Telephone: 01529 712270

We are the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data (name, title)
Contact data (address, email, telephone)
Business and vehicle-related data
Booking and enquiry information
Uploaded documents
Technical data (IP address, browser type, usage data)

4. How We Use Your Data and Lawful Bases

We process personal data under the following lawful bases:

To provide services and manage bookings – Contract
To comply with legal obligations (invoicing, MOT records) – Legal obligation
To communicate with customers and improve services – Legitimate interests
To send marketing communications – Consent

5. Data Retention

We retain personal data only for as long as necessary:

Financial and invoicing records: 6 years
Service and vehicle records: Duration of ownership plus legal requirements
Enquiries and quotations: Up to 24 months
Marketing data: Until consent is withdrawn

6. Data Sharing

We may share data with:

Regulatory bodies (e.g. HMRC, DVSA where applicable)
IT and software providers
Accounting and professional advisers

All third parties are required to process data securely and lawfully.

7. International Transfers

We do not transfer personal data outside the United Kingdom. If this changes, appropriate safeguards will be implemented.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

Access controls
Secure systems
Staff confidentiality obligations

9. Individual Rights

You have the right to:

Access your personal data
Request rectification
Request erasure
Restrict or object to processing
Request data portability
Withdraw consent at any time

Requests can be made using the contact details above.

10. Automated Decision-Making

We do not use automated decision-making or profiling.

11. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data relating to children.

12. Cookies

Our website may use cookies to improve functionality and analyse usage. You may control cookies through your browser settings.

13. Complaints

If you have concerns about how your data is handled, please contact us first.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

14. Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on our website.