1. Introduction

This Returns and Refunds Policy applies to all purchases made from Lynx Consumables Limited (“we”, “us”, “our”). It sets out your rights under the Consumer Rights Act 2015 and explains how returns and refunds are handled.

2. Consumer Rights

Under the Consumer Rights Act 2015, goods must be:

As described
Of satisfactory quality
Fit for purpose

Nothing in this policy affects your statutory rights.

3. Right to Cancel (Distance Selling)

If you are a consumer purchasing goods online, by phone, or by email, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us in writing within the 14-day cancellation period.

4. Returns Eligibility

Returned goods must:

Be unused and in original packaging
Be in a resaleable condition
Include proof of purchase

We reserve the right to refuse returns that do not meet these conditions unless the goods are faulty.

5. Exclusions

The following items are non-returnable unless faulty:

Consumable goods that have been opened or used
Custom-made or special-order items
Goods damaged after delivery due to misuse or improper storage

6. Faulty or Incorrect Goods

If goods are faulty, damaged, or incorrect:

You must notify us within 48 hours of delivery
We will offer a repair, replacement, or refund as appropriate
Where a refund is due, it will be processed using the original payment method

7. Return Process

To request a return, please contact us with:

Your order number
Reason for return
Photographic evidence where applicable

Returns must not be sent without authorisation.

8. Refunds

Refunds will be issued within 14 days of receiving the returned goods or confirmation of cancellation. Delivery charges are non-refundable unless the goods are faulty or incorrect.

9. Return Costs

Unless goods are faulty or incorrect:

Return postage costs are the responsibility of the customer
We recommend using a tracked service

10. Business-to-Business Sales

For business customers, returns and refunds are subject to agreed terms at the time of sale. Statutory consumer cancellation rights do not apply to business-to-business transactions.

11. Contact Details

For returns and refunds enquiries, contact:

Lynx Consumables Limited
Email: lynxconsumables@gmail.com
Telephone: 01529 712270

12. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.